HOW LONG DO I HAVE TO RETURN OR REPLACE THE PRODUCT?
45 days from the order date. We only accept returns of unopened product.
HOW DO SUBSCRIPTIONS WORK?
If you chose to join a subscription it will auto renew your order every month. This means you'll be added to the delivery schedule or the pickup schedule the first Thursday of each month. You can cancel your subscription anytime. This does require credit card payments for a subscription. If you'd like to pay with venmo, paypal or cash please contact Kristin at everythingelderberry@gmail.com.
HOW DO I START MY RETURN OR ASK FOR A REPLACEMENT?
To initiate a return, please email everythingelderberry@gmail.com
WHAT DO I NEED TO SUBMIT FOR A REPLACEMENT?
In every e-mail, PLEASE include your order number.
- If any items are broken in transport, we ask that you send a photo of what you received (both the item and the packaging). We will replace any items damaged in transit free of charge.
- Got the wrong item? If we mispack an item, let us know via e-mail! We will ship out the correct item(s) and make it right!
WHEN WILL I RECEIVE MY CREDIT FOR A RETURN?
Once the product is returned to us, you will be credited to the original form of payment used within 7-10 business days.
DO YOU HAVE A RETURN FEE?
Yes, a shipping fee of $8.95 will be deducted from your refund unless the product is damaged, or it is due to our mistake. We may request an image of the incorrect or damaged product prior to waiving the return shipping fee. We will NOT charge you if we are replacing an item.
OTHER INFORMATION:
To process any refund/replacements, orders must be marked as delivered. (We cannot process refunds or replacements for orders still in transit).
